Privacy Policy

Introduction

canopy-saga ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our resume writing services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Fill out contact forms or service request forms on our website
• Subscribe to our newsletter or communications
• Engage our resume writing services
• Communicate with us via email or other channels

The types of personal information we may collect include:

• Name and contact information (email address, mailing address)
• Professional information (work history, education, skills, career objectives)
• Payment information when processing transactions
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your service requests and payments
• Communicate with you about your orders, inquiries, and our services
• Send you marketing communications (with your consent)
• Analyze website usage to improve user experience
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (payment processors, email service providers) under strict confidentiality agreements
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets (with notice to you)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. Resume documents and related materials are retained for three years after service completion unless you request earlier deletion.

Your Rights

Under Canadian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for certain processing activities
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

canopy-saga
245 King Street West, Suite 400
Toronto, ON M5V 1J2
Email: [email protected]